F.A.Q.

Frequently Asked Questions (F.A.Q.)







*Note - If you are buying in excess of 300 oz., we can offer greater discounts and waive shipping fees. Be sure to contact us!*


Are your items in stock?

Yes. We only sell items in stock so you will not experience shipping delays.

Which forms of payment does Silver2Me accept?

We accept Visa, MasterCard, Discover, PayPal and cash money orders. We will be accepting bank wires in the very near future. 

Do you charge any additional fees other than the price listed on the site and shipping?

No! We do not charge any broker or commission fees. None of our staff work on commission. We do this to ensure personalized attention to every order, no matter how large or small. 

How do I know if my online order was successfully completed?

After completing your online order, you will be directed to a final page thanking you for your order along with an order number for your reference and you will be emailed the final order number and order details.

How do I set up an Account?

Simply click on "Log In" at the top right corner and you will be directed to enter your information and create a new account. 


The shipping and insurance is based off of the weight and value of the package, as well as where it's shipped to. Generally our shopping cart will implement a table for calculating shipping charges with heavier packages costing more. Periodically we have free shipping promotions which we invite you to take advantage of. All shipments are sent fully insured.

Is there sales tax charged on coins?

No, there is no sales tax charged on coins.  The only time sales tax is charged is if you are a Florida resident and purchase rounds (these are not considered coins as they are privately minted and not backed by a Government Mint) or bars and the order total is less than $500.

How do you ship?

We generally ship with USPS, but occasionally use Fedex and UPS for larger packages. All packages are sent insured for the full value of your purchase. 

Do you report my transaction?

Because coins are exempt from sales tax, we are not required to report individual transactions.

What are your Hours of Operation?

Our website is open for purchases 24 hours a day, 7 days a week, 365 days a year. For phone orders, our trading office is open from 9:00 a.m. to 7:00 p.m. Pacific Standard Time (PST) Monday through Saturday.

Do you ship internationally?

Yes we do. Shipping prices will vary based on destination, with orders going to North America having the lowest shipping cost.

I tried placing an order, but I am not sure if it was accepted?

Unless you receive an order confirmation number, your order did not go through. You may want to try placing the order again, or call us if it is during business hours. 

I tried placing an order and I now have a pending transaction on my card. Why?

This occurs when the billing and shipping address do not match, or when a transaction has not been pre-approved by your credit card company. When this occurs you will show a pending transaction on your credit card. However, Silver2Me does not have any access to your funds. The credit card company will put the funds back on your card within 48 to 72 hours in accordance with their policies.

What happens if I decide to cancel an order?

Due to the constantly changing market, canceled orders are subject to a 5% restocking fee plus applicable market loss.  The customer is not entitled to any market gain in relation to a cancelled order.  

What if I want to return my coins?

We do not accept returns on bullion. For more information regarding our return policy, please view our policy page.

Do you accept Personal Checks as payment?

To protect ourselves and our customers we choose not to accept personal checks. We apologize for this inconvenience.

Do you buy coins and bullion?

We are currently not buying coins and bullion but will return to doing so in the future. 

Is your web site shopping cart secure?
Yes, absolutely. We use the 128-bit SSL encryption to allow your orders to securely and privately be processed. We also, never share any client information with any third party. We take your privacy very seriously. 

Can I pick my order up in person?
Unfortunately we do not allow orders to be fulfilled this way. This is done for security purposes for both our customer and our staff and management. We apologize for this inconvenience.

Do you have a minimum order?
No, we accept all orders no matter how small or large.

What is the purity of the silver you sell?
This depends on the product. There are 40% silver coins, 90% silver coins, .999 silver bars and coins, as well as .9999 silver bars and coins. We only sell quality silver at these purity levels so you can rest assured you're receiving the highest quality silver available on the market. 

Do you have a maximum order? 

Generally no, however Silver2Me does reserve the right to request a 5-10% deposit on orders deemed large before we will accept the order and lock in prices. We will contact you if this is the case. Otherwise, there is nothing to worry about. 

How much should I invest into precious metals?

Most professional investment advisers recommend 10-30 percent of your assets be in precious metals. However, if you truly understand what you are investing in and believe it to be the best investment vehicle in terms of returns, safety, liquidity, etc there is no reason not to invest a larger portion into precious metals. We believe now is the time to get into precious metals (actually earlier would have been better but it's too late now). Since we here at Silver2Me believe that silver will outperform gold in the years to come, though gold is too a great investment, we recommend putting a higher percentage of your portfolio in silver.

Do you add a commission fee to your posted prices? 

No. The prices you see are the prices you will end up paying. The only addition charges may be shipping and handling. 

How do you wrap your packages? 

All our packages are carefully and discretely wrapped, without giving any indication as to the contents inside.  

Are there risks involved in investing in silver?        

All investments involve risk - silver coins and bullion are no exception. The value of bullion is affected by many economic factors, including the current market price of bullion the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment. 

You should understand why you are investing in silver in the first place, in addition to why kinds of silver are the best for your situation and budget. As the value on the market can go down as well as up in value, investing in silver may not be suitable for everyone. We recommend that you have adequate cash reserves and disposable income before considering serious investment.    

Is silver taxable?

Silver2Me does not collect any tax when your order shipped. You should consult your tax advisor for specific taxation advice in your jurisdiction. State taxes may be applicable. 

Can you store my silver me? 

No. At this time we are only offering sale and delivery of silver. 

Do you report my purchase of precious metals to the IRS? 

We are not required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement.   


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